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Frequently Asked Questions

What's the most reliable methodology for cross-media measurement?

There isn't one accepted standard, which is part of the problem. But the reliability of any cross-media methodology comes down to three things.

Whether exposure is observed or declared. Asking people what they watched depends on memory; recognising it on the screen doesn't.

Whether every medium is measured with the same unit. If TV counts in one currency and digital in another, the comparison is an estimate, not a measurement.

Whether it all comes from a single source. Stitching together six providers means the overlap between them is modelled, not seen — and the overlap is exactly what you need to know.

That's how we built Fluzo: observed exposure, one unit across every audiovisual medium, one continuous panel.

Why use an independent third-party measurement provider?

Independent measurement means the company reporting on a campaign has no financial stake in the media it measures: no inventory to sell, no platform of its own, no data partnership that creates an incentive to shade the result.

That matters because most advertising data is self-reported. Each platform measures its own performance, using its own definition of an impact, and none of them can see who else reached the same person.

A third-party provider, as FLUZO, measures every medium with the same unit, from the same source, so reach, frequency and overlap are observed rather than estimated.

Which media can be measured with FLUZO?

Walled gardens report their own performance using their own metrics, with limited external auditability. The practical solution is requiring third-party, platform-independent measurement as a standard in media briefs — so campaign delivery is verified by a party that has no stake in the result. Agencies that make this a default practice protect themselves and their clients.

Does this replace the data my platforms already give me?

It doesn't replace it — it puts it in context. Each platform's data is still useful for what happens inside that platform. What it can't give you is the cross-media picture, because no platform can see who else reached the same person. That's what an independent measurement provider adds.

What is duplication, and why does it matter?

Duplication is the same person being reached by more than one medium. It's not a mistake, it's what happens in any real campaign.

The problem is counting it twice. If TV reached 40% of your target and YouTube reached 30%, you haven't reached 70%. A good part of those people are the same person, seen twice. How large that part is changes everything: how many people you actually reached, how many times you hit them, and how much of the budget went to someone who had already seen the ad five times.

How do we measure the incremental reach of digital on top of a TV buy?

Incremental reach measurement requires knowing exactly who was already exposed via TV before calculating how many additional individuals digital added. That's only possible with a single-source, cross-media panel — not with separate platform reports stitched together after the fact.

My client wants me to justify the spend on one medium. How do I show what it adds to the mix?

By isolating what that medium added and nobody else was giving you. Its own reach isn't enough, because much of that audience had already been reached by the rest of the plan: what matters is incremental reach — the people only that platform got to.

From there we can also see what it did to the saturation of the rest of the mix, whether it moved brand metrics among those exposed, and whether it translated into recall or store visits.

Can you connect the campaign to what people did next?

Yes. On the same people who were exposed to the campaign, we can see whether they searched for the brand, visited the site and ended up walking into a physical store, among others. It isn't a correlation between two curves — it's the same person, measured before and after exposure.

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